Comcast Triple Play

United technology

Just spent 55 minutes on the phone with United resolving an issue with their website that messed up my reservation. To their credit, they DID fix it free of charge, but only after attempting to persuade me to pay hundreds of dollars in change fees 15 times during the call. The old days of true […]

Sailing tech

Amazing how much tech is packed into personal yachts these days… at the Annapolis Sailboat Show

Engineers isolated from customers

For the techie folks out there: Reading an article regarding Amazon’s success implementing a distributed micro-services architecture and I came across this success factor bullet. “Developers should spend some time with customer service every two years. Their they’ll actually listen to customer service calls, answer customer service e-mails, and really understand the impact of the […]